Contact

Have a question about an order, a product, or anything else? We'd love to hear from you — fill out the form below and we typically respond within 24 hours. You can also reach us directly at contact@micatcollections.com.

Common Questions

How long until my order ships?
Orders ship within 3–5 business days.

What's your return policy?
We accept returns within 14 days of receipt. Please note: customized items and holiday/seasonal items are final sale and cannot be returned, since these are made specifically for you or for a limited time of year.

Can I customize my order?
Some products can be customized — currently you can choose options like color and size on select items. Look for the customization options directly on the product page; if you don't see the option you're looking for, feel free to ask us here.

How do I track my order?
Once your order ships, you'll receive a tracking number by email.

I ordered from your Etsy shop — where should I go for help?
Please contact us directly through Etsy for any questions about an Etsy order — we're not able to look up or manage Etsy orders from here. This keeps your order details and messages together in one place for the fastest help.

Still need help? Send us a message: